FAQ
Frequently Asked Questions are listed below for your convenience. If you require further assistance, please don't hesitate to contact us.
SHIPPING
Where do you ship to?
We ship domestic and international.
How long does shipping take?
Orders from Self-Love Stationery typically ship out via UPS Ground, USPS First Class, or Priority Mail within 3-5 business days, unless otherwise specified in the product description. For international orders, please allow 4-8 weeks, as they require additional time for customs processing when leaving the United States and entering your country.
How do I track my order?
After shipment, you will receive a shipping confirmation email with tracking information.
RETURNS
Can I return an item?
Please note that orders are NOT eligible for return unless there is an error on our part. In the event that an error is made by Self-Love Stationery, we will gladly provide a refund in the form of shop credit.
I have received a damage/incorrect item. What are the next steps?
We do not offer refunds or exchanges for packages damaged during shipping, so we kindly ask that you reach out to us within 7 days of receiving your order, and we will promptly address the issue.
Can I return a custom order or digital product?
Please note that custom orders are not eligible for return unless there is an error on our part. Additionally, digital products cannot be returned or refunded due to their nature.
GENERAL
What happens if I inputted the wrong address?
Please be aware that once an order is placed, processing begins promptly, making cancellations not guaranteed. It is vital to verify your shipping address during checkout, as refunds or reships are NOT granted for orders with incorrect addresses.
Is the cost of international customs, fees, and tariffs covered?
For international shoppers, please note that the buyer is responsible for any customs, fees, or tariffs associated with international shipping.